Frequently asked questions

What gym equipment and facilities do you have?

Every HITIO Gym has a huge range of equipment, catering for cardio, strength and functional training as well as a fully loaded class timetable with a range of different classes; Tiger for Ages 5-7 years, Martial Arts for ages 8-12 & 13+ and Adult fitness classes Fitness Boxing Crosstraining and Yoga *Please note facilities vary from gym to gym so please check individual gym websites for exact facilities, equipment and classes

What are the age restrictions at HITIO Gym?

Use of classes are from 5 years old. A member aged between 5-15 years can only use the facility for classes under qualified instruction. It is the responsibility of the child’s parent/guardian to drop off and collect their child before and after classes from the Studio within the Gym. Use of the gym is from ages 16 years and above.

Can I freeze my membership?

Yes you can freeze your membership once you have paid your first full month's membership fee. To freeze your membership you can do this via the online client portal (‘Member login’) on the website: https://hitio-uk.perfectgym.com/ClientPortal2/ once logged the member will click: contract details>select contract>select Freeze contract.

I have joined up during pre-sale, when does my membership start and when do I start paying monthly?

When purchasing a membership during the pre-sale period (i.e. before the gym is open) the only fee to be instantly debited is the joining fee, the first membership fee will be debited on or after the open day. Your membership will not start until the day the gym opens.

Do I need to have experience in martial arts to train at HITIO Gym?

No absolutely not, we have a gym and fitness only membership for people just looking to workout and of course for those looking to take part in martial arts we welcome children and adults of all abilities especially 'first timers'.

What is the HITIO Tiger Class?

The HITIO Tiger class is unique to our HITIO Gym's and has been designed specifically for children aged 5-7 years with their development milestones in mind. This class will provide children with a fun filled class where they can burn some energy and develop skills such as discipline, focus, control, balance, memory, physique, and coordination providing children with an introduction to martial arts.

How do I cancel my membership?

To cancel your membership you will need to give one full calendar months’ notice. To cancel your membership you must do so by submitting a written request to your home gym facility. You will receive confirmation of the cancellation once the cancellation request has been received and processed.

I'm interested in opening my own HITIO Gym. Where can I learn about franchise opportunities?

Many of our best franchise owners started as members! If you or someone you know is interested in opening a gym, you can get more information here: hitiogym.com/franchise-uk

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